IT Infrastructure Internship - Urban Agency of Taza

Server and network audit, VMware virtualisation, and user support.15-day internship at the Urban Agency of Taza to discover how a professional IT infrastructure operates. Observed server/network audits, got introduced to VMware virtualization, practiced network diagnostics and provided user support.

Period:: June 2024
Role: IT Support Intern & Infrastructure Observation

Context

Structure: Urban Agency of Taza (public institution)
Objective: Understand the workings of a professional IT infrastructure
Role: IT Support Intern & Infrastructure Observation

Missions & Activities

Server Infrastructure

Observed server audits (CPU, RAM, logs, backups)
Discovered RAID configurations (0, 1, 5, 10) and rebuild

Network & Connectivity

Explored network topology (routers, switches, access points)
Practiced network diagnostics (ping, traceroute, ipconfig, nslookup)

VMware Virtualization

Supervised creation of virtual machines
Observed resource management and snapshots

Support & Maintenance

User support and hardware/software maintenance
Installing and updating systems and software
Security awareness (firewalls, access management)

What I learned

High-level view of a public institution IS (servers, network, security)
Structured approach to assessing infrastructure health
RAID, virtualization, Active Directory in a real context
Technical communication and prioritization in user support