Documented case study

Infrastructure & IT Support

IT Infrastructure Internship - Urban Agency of Taza

B.DEV × Urban Agency of Taza identity artwork

Structure: Urban Agency of Taza (public institution)
Period:: June 2024
Role: IT Support Intern & Infrastructure Observation

Server and network audit, VMware virtualisation, and user support.

Context

15-day internship at the Urban Agency of Taza to discover how a professional IT infrastructure operates. Observed server/network audits, got introduced to VMware virtualization, practiced network diagnostics and provided user support.

Objective: Understand the workings of a professional IT infrastructure

Observed scope

Urban Agency of Taza · Technical internship scope

IT internship scope

Observation

Server infrastructure

Server audits and introduction to storage configurations.

CPU · RAM · logs · backups · RAID

Diagnostics practice

Network & connectivity

Network discovery and connectivity checks.

TCP/IP · ping · traceroute · ipconfig · nslookup

Supervised practice

Virtualization

VM creation; observation of resources and snapshots.

VMware vSphere

User assistance

Support & maintenance

Hardware and software maintenance, installations and updates.

Workstations · systems · software

Four domains group the internship activities and their level of involvement. The branches indicate scope membership, not network links. This is an observation and practice map, not a topology of the agency.

Missions & Activities

Server Infrastructure

Observed server audits (CPU, RAM, logs, backups)
Discovered RAID configurations (0, 1, 5, 10) and rebuild

Network & Connectivity

Explored network topology (routers, switches, access points)
Practiced network diagnostics (ping, traceroute, ipconfig, nslookup)

VMware Virtualization

Supervised creation of virtual machines
Observed resource management and snapshots

Support & Maintenance

User support and hardware/software maintenance
Installing and updating systems and software
Security awareness (firewalls, access management)

Project proof

Duration: 15 days
Areas explored: 6
Technologies: 8+

Technologies

Windows Server
VMware vSphere
RAID
Active Directory
TCP/IP
Network Diagnostics

What I learned

High-level view of a public institution IS (servers, network, security)
Structured approach to assessing infrastructure health
RAID, virtualization, Active Directory in a real context
Technical communication and prioritization in user support